Uninstall and review data handling
Remove the storefront surface, review connected access and ask about remaining data.
Before uninstalling, decide which settings or operational records you need to retain and confirm any supported export process with the team. Do not assume an export is available for every record type.
Remove Getail
Disable the Getail app embed in the relevant Shopify themes, then remove the app through Shopify’s app management screen. Check the storefront afterward. Review your Shopify billing records and contact support if a subscription status is unclear.
Review connected credentials
Review Google account authorizations and any Gemini key dedicated to Getail. Revoke access that is no longer needed, taking care not to disrupt another service using the same project or credential.
Ask about remaining data
Uninstalling is not a promise of immediate deletion from every database, job, log or backup. Production retention, Shopify redaction handling and the operator’s data-request process must be verified for the released service.
Use the contact page for data-handling questions. Shoppers should normally contact the merchant whose store they used. Read the privacy notice for Getail’s data-handling practices.