Test discovery, pickup and rewards
A small end-to-end checklist for the shopping journeys you intend to enable.
Use a controlled test store and test customers. Do not use real shopper data to diagnose a setup problem. Enable only features confirmed for the release you are testing.
Knowledge and product discovery
- Ask a question with a known product answer and compare the result to the source.
- Ask an ambiguous question and check whether clarification is requested.
- Ask about an unsupported policy and check that a plausible-sounding rule is not invented.
- Follow the product link and check the intended variant and destination.
Local availability and pickup
Test the same variant at two locations and an unavailable item. Check what happens if availability changes before explicit confirmation. Verify that successful confirmation creates both the location-specific inventory hold and its draft order. Then test expiry and the recovery job that releases an expired hold and removes its draft order. Getail does not currently offer shopper self-service cancellation. This is not native Shopify pickup fulfillment or a ready-for-collection notification.
Loyalty
Check an authenticated test customer’s balance and permitted reward. Verify that an anonymous shopper or a different account cannot access it. Review redemption confirmation, the resulting record and its customer-scoped Shopify discount, including that another customer cannot use that discount. Test the recovery path if a request fails. Do not infer successful redemption from an assistant response alone.
For launch safety, only one successful redemption is allowed per conversation. Retrying that redemption must return the same discount code, not create another reward. After a successful redemption, a shopper must start a new conversation to request a new redemption.
Escalation and the storefront
Follow the escalation checklist and verify actual notification delivery. Test on mobile, with a keyboard, and with enlarged text. Disable the storefront embed if you find incorrect stock promises, private data exposure or broken actions.